Imagine a technology that could inject $4.4 trillion annually into the global economy—equivalent to adding the entire GDP of Japan to the world every year. Yes, that is the potential of Generative AI, as suggested by a McKinsey report.Â
It is no wonder companies are running after this promising technology. It has the potential to change how businesses function at a foundational level. This article discusses the use of Generative AI in business operations and how it can help your business grow and innovate at a never-before-seen rate.
How is Generative AI Transforming Business Operations?
Generative AI, or Gen AI, as you know, is a type of Artificial Intelligence trained on vast amounts of data typically used to generate new content in various formats. However, the actual scope of Gen AI extends much further than just content creation.Â
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Gen AI has evolved so much that it is now used for analytics, customer support, supply chain optimization, and much more. The role of Generative AI in business operations is growing every day, backed by new updates and strides made in the AI field.
Here is a quick look at how Generative AI in business operations changes how companies function at various levels.
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- Redesigning back-office workflows
- Revolutionizing customer support and operations
- Scaling of marketing efforts and sales creativity
- Accelerating software development
- Supercharging R&D efficiency
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Of course, using Generative AI in business operations is not a cakewalk unless you have the necessary expertise and experience. As NewAgeSysIT, we offer AI Consulting & Strategy services to help businesses from various niches quickly adapt Gen AI into their operations and workflow. As a result, we can incorporate Gen AI seamlessly into their business operations and enhance their overall performance.
How to Use Generative AI in Business Operations to Streamline Your Business?
The potential of Generative AI in business operations is ever-growing. With every new update to AI technology, more doors open up for businesses. However, you need an expert Software Development Company like NewAgeSysIT to utilize these changes and innovate accordingly. Here are some ways to use Generative AI in business operations to streamline and innovate your business.Â
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AI-Powered Customer Support & Chatbots
One of the most commonly used and effective ways to employ Generative AI in business operations is via AI-powered chatbots for customer support. According to a report by McKinsey, Gen AI could automate up to 50% of human-serviced customer interactions in banking, telecom, and utilities.
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You likely already knew about using Gen AI for chatbots. But What Are the Most Promising Generative AI Applications Beyond Chatbots? Well, that depends on what you wish to accomplish with Gen AI. For instance, Morgan Stanley uses GPT-4 to help wealth managers access internal knowledge instantly. While this may function as a chatbot, its real impact is that of an AI-powered assistant who is never wrong.
Marketing & Sales Content Automation
Retailers like Stitch Fix already use an AI-powered text-to-image feature to help customers visualize their preferences. After all, the primary purpose of Gen AI is content creation. It only makes sense to use Generative AI in business operations, such as marketing and sales content creation. Gen AI can significantly reduce your time spent on content creation and total marketing spending.
Accelerated Software Development
As a leader in Custom Software Development, the experts at NewAgeSysIT often use AI to speed up the process. The McKinsey report suggests that tools like GitHub Copilot help developers complete their tasks 56% faster. Businesses with an in-house development can use Generative AI in business operations.Â
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There are many more ways AI can help in software development. For instance, many banks now use AI to translate legacy code into modern frameworks. Similarly, you can use Generative AI in business operations, such as software development, to save time and enhance accuracy. Â
R&D and Product Design Innovation
Companies in various sectors extensively use Generative AI in business operations like R&D. The McKinsey report mentions Entos, a pharmaceutical company that uses AI to design small-molecule therapeutics to help it shorten drug discovery timelines.Â
At NewAgeSysIt, we use AI and ML to speed up MVP Design Services, helping our clients launch their products faster. We also use Generative AI in business operations, such as development, to save time and improve productivity further.
Financial Process Automation
Another excellent application of Generative AI in business operations is financial process automation. AI can help you automate financial tasks like contract generation and pattern analysis. With our expertise in AI and machine learning technologies, we can help you implement these capabilities in your business.Â
Knowledge Management & Decision Support
You can use Generative AI in business operations, such as knowledge base management, and you can even use the same to make data-driven decisions. According to a report by IBM, a European bank built an AI assistant to analyze ESG reports and answer complex queries. You can also create a similar Gen AI-based system for your business with the help of NewAgeSysIT. It can help you minimize the time spent searching and identifying data sets.
HR & Talent Management
HR and talent management are other aspects of your business that you can streamline using Gen AI. A survey by IBM revealed that 84% of executives plan to invest in AI upskilling for HR teams. HR teams can use AI to skim through numerous applications to identify the best fit for their requirements. With the help of an AI expert, you can even develop your own AI-powered ATS solution to streamline your hiring process.
Supply Chain Optimization
Supply chain optimization is a significant aspect of business operations where Generative AI can be used. With Gen AI and the expertise of reliable development partners like NewAgeSysITm, your operations team can optimize the supply chain, particularly for global brands. Gen AI can help you avoid typical problems with supply chain management, such as over- and understocking.
Risk Management & Compliance
It is no secret that manual compliance checks and fraud detection processes are slow and error-prone at best. Generative AI in business operations enables you to automate these actions, including compliance documentation. Financial institutions using AI for fraud detection and reducing false positives are great examples.
Strategic Planning with Predictive Analytics
Fragmented data is often a challenge for business organizations, especially when executives lack real-time insights, whether about supply chain disruptions or market trends. Leveraging Gen AI in business operations like strategic planning enables you to identify patterns from seemingly unstructured data. With the help of Gen AI, you can even simulate scenarios and predict disruptions.
What are the Challenges and Considerations of Using Generative AI in Business Operations?
Using Generative AI in business operations is not without challenges. The following are some of the challenges and considerations of using Gen AI for your business operations.Â
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- Employee Resistance & Workforce Disruption
- Data Privacy & Security Risks
- Ethical Concerns & Bias
- Technical Limitations & Costs
- Regulatory Uncertainty
- Balancing Control & Innovation
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Navigating these challenges of using Generative AI in business operations can be challenging. Hence, it is always advisable to seek the help of an expert in Generative AI and Machine Learning, like NewAgeSysIT, to incorporate AI capabilities into your business operations.Â
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As a leading GenAI solutions provider, we help businesses streamline their operations with AI-powered software solutions. Furthermore, we conduct an in-depth analysis of your requirements and existing system to ensure a seamless transition to the AI-powered solution. As a result, we always provide the highly effective use of Generative AI in business operations regardless of the niche or industry.Â
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CTA: Leverage Generative AI in business operations to streamline workflows and boost the efficiency of your organization.
