Car-Up

Streamlining Auto Repair Services

Client

About the client

Car-Up, a client from Allentown, Pennsylvania, USA, sought to simplify vehicle booking and auto repair services through a custom application and website.

Car-Up is an application that offers auto repair service with the highest level of convenience and customer service.

The idea behind the project

The client recognized the inconvenience and time consumption associated with auto repair. Thus, the goal was to streamline operations by minimizing human intervention and time expenditure.

Through the Car-Up mobile application, you can choose to have your vehicle pickedup directly from your home or work.

Requirements

Develop a user-friendly mobile application and website for booking and managing auto repair services.
Implement guest booking functionality to accommodate users without the need for registration.
Utilize a third-party API to retrieve comprehensive vehicle information.
Integrate a customer chat feature for real-time communication and support.

Our Strategy And Approach

Our journey begins with a collaborative effort among our experts, where we meticulously analyze and gather the client's specific needs and aspirations. Subsequently, we seamlessly integrated the following features:

Guest Booking Feature

Third-Party API Integration

Customer Chat Feature

Quick Books Integration

Challenges

Client requested guest booking functionality to accommodate users who are unable to download and sign up for the application in emergencies. We successfully integrated VIN query to book services without downloading and Signing up.
Challenges Ensuring timely scheduling of service agents posed a significant challenge due to overlapping appointments. However, our team successfully implemented best practices to enhance scheduling flexibility.